Reviews

Popped in to get some advice on Saturday 14/03/26 at around 2pm. The guy serving was unhelpful, rude and made me feel like he had no intrest in my custom, as he didnt even look at me whilst I was trying to talk to him. Would give 0 stars if i could.

Had the most incredible service today for a shoe repair, he went above and beyond to give me the most lovely experience! High quality repair and just the loveliest person. Wish I had gotten his name, thank you so much!!

Every interaction I ever have in this store is really kind and positive. Keep up the great hiring process they are working. Excellent customer service and very happy with the new soles on my shoes

Had an emergency repair I needed done before a meeting. Swung by and Dean was able to get everything together in time. Super quick and reliable. A very friendly, personable guy as well.

They DAMAGE my new shoes. I just want to attach extra soles to protect my shoes before I wear them. Firstly SLOW. It takes them 6 days to do that. Secondly UNPROFESSIONAL. They cut the rubber sole wrong and miss a corner comparing to my shoes size. Rather than cutting a new one, they attached the missing corner rubber sole to my shoe. Thirdly ARROGANT. After I point out there is a missing corner of rubber sole, they don???t discuss how they can fix it and whether I can accept it. They just say they can fix and directly ground the missing corner together with my shoes sole off to make a ???smooth??? connection. Last but not least, they SCRATCH my new shoes. The sides of my shoes are all scratched. Tell me why Timpson are more expensive and how dare you can ask me whether I am happy for my shoes. Overall DON???T repair your shoes in Timpson, except you accept them damage your shoes in a new way.