Monument Roofing Ltd is an independent local tradesperson covering Washington.

1. ssteve wilson★★★★★

   Found it difficult to get a price for anew roof never mind someone to come out. Steve was out to price gave suggestions to improve the fall then got back with a price. Jimmy and Callum were absolute stars, it was mad hot both days they were their but they still left an excellent and clean job.

   Google review · 26 Jun 2026
2. MMark Barker★★★★★

   All though the grafters have done a great job apart from not cleaning my neighbours property properly and damaging their storage unit (which they are still awsiting a replacement) the work itself is smashing. Unfortunatly thats where the praise ends. The backroom staff are appalling, no communication i have had to chase them for the work to commence etc and 13 days after completion the scaffolding is still up despite them saying it would be down either the mon or tue after. I am still waiting for a copy of the gurantee, and they have 13 days of free advertising which by the way i did not agree to!!! And to top it off i have now received 2 emails saying my invoice is overdue despite it being paid on the day the job was completed well i say completed minus the scaffolding which is still up!!!!! I WOULD NOT RECCOMEND USING THEM !!!!

   Google review · 2 Apr 2026
3. MMarie Thompson★★★★★

   We called Monument Roofing Services a week ago, we had a bad leak in our bathroom extension. They came out within 2 hours to assess the job, and recommended a new flat roof and we also asked for new fascia boards and guttering. The quote arrived in a couple of hours. Within 2 days the scaffolding was up. They completed the job a week later. It took 2 days. They were amazing! No mess, lovely polite guys, and very hard workers. We will definitely be using them for future jobs, and highly recommend them to anyone needing roof repairs etc. The price beat all other companies too.

   Google review · 21 Feb 2026
4. SSusan Evans★★★★★

   We have just had monument roofing doing our extra large garage with the rubber would like to thank Jimmy and kieran for the work they have done very honest polite and hard working lads never stopped even though we had a bit of bad weather they just got one with it couldn't of had 2 nicer lad highly recommend as the job was fantastic thanks again monument roofing for doing our roof

   Google review · 30 Jan 2026
5. AAaron★★★★★

   I rarely leave negative reviews, but my experience with Monument Roofing’s aftercare service has been extremely disappointing — especially considering the job started so well. Monument carried out a full roof replacement and gutter replacement for us. The initial work was priced fairly and the new roof itself looked great. However, from that point onward, everything fell apart. To access the job, their workmen smashed our plastic sheet roof, which I understood might happen — but the problems began when Monument insisted that I had damaged it. Communication became a constant back-and-forth. Instead of acknowledging the obvious damage caused during their own scaffolding setup, Steve repeatedly tried claiming the plastic roof had “previous damage.” Yes, there was a tiny gap before — but the new damage was the size of a scaffolding section. Completely different. Once the roof was finished (after multiple arguments), the workmen didn’t screw down the plastic roof, which later caused wind damage during a storm. I had to chase endlessly just to get this addressed. Then leaks started appearing near the staircase floorboards. After many calls, we finally got someone out — and the workman confirmed that the gutter pipe had been removed during the original job, causing rainwater to splash directly against the wall and explaining the leak. The rubbish from the job was also left behind until I followed up with Steve. Fast forward to 2 December 2025, when the workman Adam — sent by Steve — accidentally smashed our back window while trying to fix the issues. Yet another repair we didn’t ask for, and once again, no one came back to sort it. To make matters worse, Steve is now blaming my solar panel installers for the plastic roof damage and claiming this voids the entire 10-year warranty. The timeline doesn’t support this at all. The solar panels were installed right after the new roof was laid, and Steve had previously told me over the phone that installing solar panels was “fine.” Now he claims that anyone stepping on the roof voids the warranty entirely. He even assumed the leak was on a section of roof with solar panels — but there are no panels there, which I had to prove by climbing up myself to take a photo. His claim about “broken tiles” causing the leak was also incorrect; the tiles are intact. Meanwhile, Adam — the workman he sent out — confirmed that the leak was due to the removed gutter, not broken tiles or solar panels. Throughout all of this, I’ve been nothing but patient and accommodating — offering workers drinks, even milkshakes, and lending them my ladder. I’ve tried to be helpful at every stage. But the constant blame-shifting, refusal to take responsibility, and attempts to void the warranty without basis have made this one of the most stressful projects I’ve ever dealt with. Based on my experience, I cannot recommend Monument Roofing, especially if you value honest aftercare and accountability. The workmanship may look good initially, but if anything goes wrong afterward, be prepared for excuses, delays, and blame placed anywhere except where it belongs. Forget the 10-year warranty — they simply won’t look after you. Their warranty is as good as they say. They don't even bother coming back to repair the broken window glass — I had to sort it out myself as it's going to rain in the next few days.

   Google review · 3 Dec 2025

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