Reviews

Well, I paid for the service plus installation in full as I wanted hassle-free installation. However, Smart Home charged me with their poor customer service, with delays in getting an appointment with an engineer plus blaming the sub-contractor and expecting me to suck up the delays and wait for them to provide me with a date over months.Secondly engineer came was not very friendly either may be pissed off that he had to come over in weekend to install. As I asked him what if the smart charger communicates with him and how I want to install the cable, he did not want to install that way and said I had to wait for another engineer to install it because he has not been communicated by the company nor does he know how to install it.Which is again, I was disappointed with it. However, I do not want to wait another month to get another appointment. I just told him to install it.

I would not recommend this company. Had an Easee charger installed, developed issues, SmartHomeCharge wrote on their paperwork that an RCBO was fitted but infact they installed a cheap circuit breaker which had broken. They refused to come and fix it unless I paid a ??120 service charge. Things kept going wrong, turns out the moron that installed the charger drilled through the armoured cable to fit the charger to the wall. Fixed it myself as these guys won't offer support unless you pay for it. Avoid.

These guys are absolute rockstars. Very prompt to get me the installation date as long as I did all the work on my end. Gave me an installation date within 2 weeks where most providers were more than 4 weeks wait to install Engineer Chris, what a man he was. Absolute gem. Turned up on time as agreed very polite and professional. Felt like he was a mate working in my house. Had a problem due to he neighbours getting nasty about the install as had to access their land to get to the meter. Chris came up with an alternate solution and ordered parts that were needed for this and explained what I need to do next to get the installation. Got the parts in 2 days and booked another installation appt about 8 days later. Turned up did the work and left tbe place immaculate as it was when he arrived. Rarely do you find a company that is so caring and understanding. Despite the extra work and time they had to put into my installation. Didnt ask for any additional fee etc for lost time. Absolutely recommend this team and hope they are very successful.

They sub-contract eletricians. The one they did, besides doing a super bad install at first, they also drilled trough my soil pipe. Mind you, this was 6 months ago. It took them over 3 months to come and repair the soil pipe (and its still leaking). The wall is still not plastered or fixed. Smart home charge seems to not care at all, not answering to emails. Making me deal with the eletricians they sub-contracted, when I paid Smart Home Charge, not the eletrician. Here I am, 6 months after, with still a destroyed wall, and the eletricians are telling me they are waiting on insurance. Smart home charge doesn't even answer my emails anymore. Pay a bit extra and go with a proper company.

Our EV charge point was installed during covid-19 lockdown measures. So it was unusual circumstances but we were pleased with communication about the installation and also the install itself. The engineer communicated 1 week before the install and arrived as planned with all equipment required. All work was external to our property so it was possible to maintain a social distance from the engineer. It took a few hours and the engineer confirmed working order with us before he left. Only follow up required was set up of the App which was a little more tricky but SmartCharge were able to guide me