Reviews

I hope their safety standards for gas are better than their standards for driving. One of their vans outside Redditch on June 8th at 4pm was driving incredibly dangerously and ran a red light.

Annsheel Khan is the engineer that visited my home this morning, because of a gas leak and he has been truly outstanding, he was warm kind and respectful, he was knowledgable and extremely quick, he realised that it was something cadet would need to fix and contacted them accordingly, they are a total different story but I called him later for an update and he was available all day he really went the extra mile even speaking to the second chap from cadet at well gone 5pm to ensure my family and I I'm so incredibly grateful Phoenix you should be really proud!

Very disappointed with the service from . I was informed by letter, email and SMS that my annual gas service and safety check appointment would take place between 10am and 2pm. I stayed home all day waiting for the engineer, only to later be told over the phone that the actual slot was supposedly 12pm???5pm. In an age of modern communication, mistakes like this are simply unacceptable. My whole day was wasted and I had to change all my plans because of their poor organisation and communication. I would not recommend using this company.

Just to let you know, one of your vans tailgated me (a young woman on her own) today on the a53 from Market Drayton to Shrewsbury about 9-9.20am. They were disgusting, trying to get round me so they could see me and driving so close behind me waving their arms and laughing. It makes young woman feel so uncomfortable going out anywhere on their own when men act like that. I think you should teach your male employees how to treat women and not make them feel that scared when they???re out alone. Absolutely disgusting.

Engineers are good, knowledgeable and helpful. Customer service are unhelpful, dreadful, never call you back or actually log your service plan etc. Had to prove that i had a plan and had already paid them. Won't be renewing my service plan next year.