Reviews

I cannot recommend this company enough. They have gone over and beyond over the last couple of weeks helping us to resolve a problem with the water flow rate in the house. They are very tidy and work very efficiently. They are delightful people and very caring. If you need a plumber then don't hesitate to contact them.

Our boiler was well overdue a service and, having heard good reports about Tap Plumbing, I contacted them to see if they could help as our usual plumber had retired. They booked us in and Thomas and Prebha called round as arranged. They serviced the boiler and took the time to talk us through everything we needed to know, as well as giving us advice regarding our hot water cylinder. They were knowledgeable and friendly, and we will definitely be using them again!

We moved into an old house and have had a couple of leaks. Both times TaP have come out and helped us, really great service and they were fair on the pricing. If you need a plumber in Dorchester I would highly recommend.

The business was able to visit promptly and completed the work well - no problems there. Based on the reviews they are clearly a well-regarded team. Unfortunately, on this occasion, they failed to be upfront about charges. Our expectation was that work would be quoted but when they arrived there were there to complete the work. When asked (and already at our home), ??105 was mentioned but no further explanations or advice was provided. This was the call out charge and first hours work before any work was started. We wanted another piece of work done at the same time, but the lack of transparency on the bill put us on edge and therefore we said to just make the essential repairs. We ended up with an eye watering bill for the work done. We were unaware that their charging structure included time spent travelling to our home because we live in a DT2 postcode, which meant work tipped into a second hour. The lack of awareness was the problem, rather than the charging structure itself. It???s a shame information wasn???t provided in advance or available on the website, because it???s clear they are generally a well regarded business and team. When asked for an invoice breakdown, for the labour costs, this was kindly provided, so thank you for that. Communication after the event was good. I hope this provides some feedback that being upfront about charges is essential for all work, even if it seems very routine to you. Perhaps creating a PDF document outlining call out and hourly charges for new customers, or utilising the website for this would be welcome for other new customers. Thank you for the work and prompt attendance, it is appreciated.

Thomas & Prebha came round to assess my water heating problem immediately and within 24 hours , it was all fixed, with no fuss! They are a great team, professional and explained each step of the process. I would highly recommend them to anyone