Reviews

I had a leaking isolator valve underneath an upstairs basin. HGS replaced it but left it leaking ever so slightly. They came back to sort it out and I thought it was resolved. It appears to be leaking still. Both times, the plumbers were done in a couple of minutes. If they ensured it was ok before they left I wouldn???t be giving HGS a poor review.

HGS were extremely prompt at responding to me and fitting me in when my boiler broke down and needed to be replaced. They were amazing and efficient, while being honest with what they thought was achievable. I highly recommend them.

HGS were recommended by a friend, and I am so glad that I took his advice. Had a small repair and service completed on my Gas Boiler. Lovely engineer, and great value. Thank you HGS

We needed a boiler replacement this winter and HGS were fantastic. From initial contact, review of problems through to replacement. All supported by the team in the office. I felt reassured and confident in their advice. The new boiler is making the house warmer and seems to be more efficient, which is fantastic. Thanks all involved at HGS

I had an excellent experience with HGS Plumbing in Norwich and would highly recommend their services. Despite being extremely busy, they managed to attend my elderly parents??? property much sooner than expected - arriving on the same day. From the first phone call, Rob was exceptionally courteous and helpful. He explained the situation clearly and set realistic expectations, advising that it might take a couple of days to get someone out. Given that my parents (aged 78 and 82) were without central heating due to a boiler fault, I was incredibly grateful when he arranged for an engineer to visit that very afternoon. The engineer was professional, knowledgeable, and very considerate. He was able to get the boiler running again by addressing an issue with the pump and also took the time to bleed a couple of radiators. My parents were extremely pleased with both his manner and the quality of his work. Overall, I was thoroughly impressed by the team???s efficiency, honesty, and genuine care. HGS Plumbing provided outstanding service at a time when it was truly needed. Highly recommended.