Reviews

After care amazing, always polite and helpful Michael especially is always an email away and happy to answer any queries or questions xxx

These have been the worst builders I’ve ever had to deal with. The whole experience has been exhausting and incredibly upsetting. And if you’re expecting any kind of aftercare, don’t bother — it simply doesn’t exist. Bethany from aftercare has made everything even harder. She’s been unhelpful, dismissive, and honestly feels like she doesn’t care at all. The service has been absolutely useless, and I’m left feeling completely let down.

I own a 4 acre scrap yard next to a development in Coppull where they are building 155 houses. They incorporated my land and deleted my scrap yard and placed trees all over the site as though it did not exist

Although the fixtures, fittings and design of story homes is very nice, their after care is appalling. We recently had a small leak in our kitchen ceiling, after lots of investigation I finally pulled the side off the bath to find a small drip, over time had caused lots of water to cover beneath the bath with black mould and eventually drip down a pipe hole, causing the leak in the kitchen. Upon approaching Story Homes, without any assessment and as we'd been in the home for 3 years 2 and a half months, they would not help - this sounds perfectly reasonably considering the 2 year warranty however as the drip has clearly been there a very long time and likely well within the warranty period it should at least have been assessed - they point you to a national company for a 3-10 years house warranty but that's a waste of time as they well know it doesn't cover internal plumbing. The state under the bath was disgusting and still like a builders site, they've completely ignored this and didn't even offer an apology. So in summary, if you're buying a Story Homes home, before you're warranty period ends make sure you rip all the panels off your bath, rip out your shower, pull up your floor boards and punch holes in your ceiling and walls, just to check there's no leaks - once your house is in tatters you can rest easy knowing you're not getting screwed over by the house builder.

My daughter has just bought a house from story and the snagging list is endless and I mean endless. Mould on the stairs that she had to clean off before carpets being fitted. Integral washing machine leaked and the kitchen was flooded. I now have to ring the helpline number at 9am to get someone out. I shouldn’t have to be doing this. I’m afraid Fred Story the workmanship of the house leaves a lot to be desired. You may have started off 37 years as a one man band in Carlisle - friends who bought one of your houses in Moorhouse - but the personal touch is no longer there. My daughter wasn’t even informed that on her completion date the site would be closing down. She should have been given the choice if she wanted to complete or not. But it comes down to money as usual. I wouldn’t recommend Story’s at all.