Joycentric Joinery is an independent local tradesperson covering CH1.

1. FFenton Seel★★★★★

   Following us reading a plethora of 5* star reviews for Alex @ Joycentric Joinery we contacted him to ask him to come and quote for a refurbishment of our staircase and bannister rail on the landing and to replace them with an oak and glass finish. Alex asked us to send pictures of the staircase and bannister which we did and then he was in contact numerous times with messages and voice notes to confirm the look and finish we wanted. We asked if he wanted to come and physically see the job, but he said that he priced all jobs like this as all staircases like ours are standard. We wanted to see some oak with the factory finish and with the untreated finish as Alex said he did a lot of jobs with the untreated finish and then they were finished afterwards with wax???. obviously, we wanted to see them so that we could decide on which to use. We were willing to travel to him to look at them, but he then told us he was working not too far from us so he would call with samples which he did last Tuesday evening (21st July). While he was at our house Alex looked at our staircase and explained how he would do the works, how everything went together etc which was reassuring. On the following day we received a new message from him which started ???Hi???. I???m just sat here looking at everything and have some bad news??? because in the rush of all his jobs he had messed up on the price and wanted to increase the quote by roughly 10%???. he said that he had got the price of the glass wrong, also got the price of the feature step wrong and the cost of the spray finish to the oak was more than he thought???. absolutely unbelievable!! To compound matters he needed to push the date of the job back a week as he had got that wrong as well???you couldn???t write it!! He then gave us three options??? 1) Accept the additional charges 2) Do not accept it and use someone else. 3) Lose the feature step or finish to bring the cost down We messaged back to say we were bewildered as to how many errors there had been in his quote but after considering everything, we contacted Alex again and despite us budgeting on his original price we said we would go ahead at the new price. We then received a further message from Alex telling us to just leave it and he will book another job in that he had???and his comment was ???good luck with the job!??? We obviously messaged again to ask why he didn???t want it when we had given him the go ahead at the new price and he said our reply had made him feel uncomfortable about doing the job, so it was best not to do it. This is a first for me as I never write reviews normally because things don???t always go to plan and I understand that but to say I was amazed at his response and reaction is very much an understatement???never have I known a company that doesn???t want to see a job before they price it - nor have I known anyone that can get a price so wrong when this is their business and they do this week in and week out and then just dump the customer when they question a large increase on the quote they originally received???when we haven???t altered our requirements from the outset. If anyone asked me then I would say to stay well clear of Alex and Joycentric Joinery as it was totally unprofessional and I am astonished at how he treats his customers as though it was us that are in the wrong.

   Google review · 31 Jul 2026
2. MMike Murphy★★★★★

   Alex is a fantastic joiner. He replaced our banisters, rails, stringers, cladding and capping with finished oak and the transformation is amazing. We now have a staircase to be proud of, it really sets off the house. We've been meaning to do it for years and we're so glad we did. Alex is a professional joiner specialising in stairwells. He listened to our requirements and suggested the appropriate materials and work schedule. He is courteous, and extremely professional. We are so glad we used him. Thanks again Alex, you did a wonderful job.

   Google review · 10 Jun 2026
3. GG A P★★★★★

   Alex and his colleague did an amazing job. We had a plan and he made it happen, his attention to detail was exemplary. We told him what we were after and Alex provided suggestions to enhance our vision. From the outset he was proactive and professional. Communication was flawless and questions were always answered promptly. Photos speak for themselves, without doubt I highly recommend joycentric ????????

   Google review · 15 May 2026
4. ggeorge Smith★★★★★

   Alex did a brilliant job on our staircase which was very tricky the setting out would of put most people off he stuck with it and his experience delivered a quality job and achieved all and more what we were expecting! Thankyou Alex look forward to you coming back for additional work!!!!

   Google review · 2 Apr 2026
5. LLesley Lawton★★★★★

   We had a complete stair removal and new staircase installed. Alex was brilliant, very professional, kept in touch throughout the whole process and was a joy to have in our home. Each day everywhere was tidied up before he left. We are very pleased with our new staircase and have had lots of compliments about it. Thank you so much, Alex. Ours was not the easiest of staircases to install, it being an old house with walls not very straight, but Alex sorted everything out with ease. I would definitely recommend Alex to anyone wanted a new or refurbished staircase.

   Google review · 29 Jun 2024

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