Reviews

Absoutlely Fantastic Company To Deal With! They have fitted our new boiler at such short notice at a very competitive price! Couldn???t recommend this company enough!

Where do you start with this company Firstly steer clear. I had the misfortune of purchasing a EV charger from this company in August 2025. They sub contracted out the ev installation to a third party company It???s was installed incorrectly, causing damage to my home central heating system, due to a wiring fault on installation. The unit was exchanged and still didn???t work. 6 months after my initial complaint and numerous emails what???s app messaging I was in formed that the issue had been forwarded to the senior management team This procrastination team must only meet annually. So 10 months into the issue still nothing, But no doubt a comment from warmzilla will be attached to this review

Avoid this company at all costs. They fitted a new boiler and the workmanship was poor to say the least, they have damaged my ceiling from leaving a radiator valve open, they damaged my kitchen worktop from standing on it instead of using ladders. The boiler has been losing pressure and we discovered it was because the magnetic filter they had fitted was also leaking! Despite sending in photographs of the damage they have not even bothered to send someone out to rectify the issues. I have had to take this to Trading Standards because it has been almost a month since the boiler was fitted and I still haven't an offer of an engineer to even have a look at the issues. Other customers have had similar experiences it seems. I will be taking legal action.

A company that gets customer service. If only all companies were like Warmzilla. Just made my second major purchase with them of air con having bought a boiler off them before. Their prices cannot be beaten - lowest to be found but they operate a price match in the unlikely event that you find a better price - and their customer service is phenomenal. Nothing is too much for them. They respond quickly and professionally to any query you raise. They really are my go to company for the household items they offer and they should be yours too!

Extremely Disappointed ??? Avoid if You Value Reliability and Safety The ordering process was quick and easy, but everything after that was a nightmare. The installation was delayed by six weeks, with the engineer failing to turn up on four separate occasions. Each time I was promised a call back from customer service, but none ever came. When the boiler was finally installed, the work was sloppy and unsafe ??? the chimney wasn???t fitted correctly, and the electrics were poorly done. Because of the chimney issue, smoke entered my home and made my family ill. It was terrifying and completely unacceptable. After waiting again for corrections, I noticed a strong smell of oil that has only worsened. Three weeks later, my oil levels have dropped, suggesting a leak in the pipework, and the boiler is losing pressure too. What should have been a straightforward job turned into weeks of stress, health risks, and constant chasing. I would strongly advise anyone considering this company to look elsewhere until they improve their reliability, communication, and workmanship.