Reviews

Euan of CS Plumbing & Heating Services has just fitted out new boiler. He was extremely polite and a pleasure to deal with. Kept everywhere clean and tidy. Excellent communication skills and explained the workings of the boiler and controls extremely well.

I had a replacement gas boiler fitted by this company. The installation was completed in the agreed timeframe and to a high standard. The work was done by two very good young engineers who were pleasant to deal with, efficient, and left the workspace clean and tidy on completion. The only reason why it is not the full 5stars is because there were a couple of minor issues with the boiler after it had run for 2 days. These were very quickly resolved by another, experienced gas engineer, after I contacted the company and told them about the issues.

Our experience with this company started off mixed, but the way the director handled things afterwards deserves recognition. Initial issue: We had a boiler pressure problem that was misdiagnosed on the first visit, which led to unnecessary parts being fitted and the issue continuing exactly as before. Communication during the early visits wasn???t great, and my partner???s concerns about the pressure behaviour weren???t listened to. This resulted in avoidable costs and delays before the correct fault ??? an internal leak through the plate heat exchanger ??? was finally identified and repaired. Resolution: After posting my review, the company director, Gus, personally called me over two evenings to go through everything in detail. He took the situation seriously, reviewed the full history, spoke to the engineers involved, and confirmed that the two young engineers had rushed the initial diagnosis and failed to acknowledge the symptoms we reported. He was transparent about this and addressed it internally. A free boiler service was also offered as part of resolving the situation, which Aaron carried out. He did an exceptionally thorough job ??? a proper deep clean ??? and the boiler is now running perfectly. Throughout the process, Gus kept me fully updated and handled everything professionally. Overall: The initial experience wasn???t ideal, but the follow???up and accountability from the director were excellent. Mistakes can happen; what matters is how a company responds, and in this case the response was handled with integrity and professionalism.

CS Plumbing and Heating Services Ltd were used to fit a new boiler. Exceptional service and very friendly and nothing to much trouble. I would recommend this company to anyone Update of 08/04/26 Wanted to expand futher on this review and give further praise to this company. We had a slight problem after the boiler installation with a little water leak from the scale inhibitor pipe where the nut came loose. There was some water damage to the laminate Kitchen floor which was not a problem as theae things happen due to a small issue. Firstly once we noticed this I called CS plumbing at 19:00 in the evening and someone came straight out. Also the company replaced the flooring in the Kitchen with no trouble at all. Also want to give credit to James who was the fitter that came out who was very polite an professional. Again i would highly recommend this company. Everyone I have spoke to and dealt with have been very nice and pleasent and nothing to much trouble. 5 stars from me. Jamie

Aaron from CS Gas did an excellent job installing my new boiler at Lee-on-the Solent . He was professional, punctual, and very knowledgeable. The installation was completed to a high standard, everything was left clean and tidy, and he explained how to use the boiler clearly. I highly recommend his services.