Reviews

The pressure valve on our boiler was faulty and Adam was straight out to assess the problem and order the part. It was fixed in just over a day despite access to our boiler being a bit challenging! Great service and response time from Adam, which is greatly appreciated ????. Great value for money too.

Adam came out and diagnosed the problem we had with our heating quickly. Whilst checking the boiler he discovered a major leak and a gunged up system that had seen better days. He recommend a new boiler as a quick fix would probably result in a new boiler further down the line anyway and as the boiler was 13 years old we went with the recommendation. At no point did we feel pressured to have the replacement boiler but it just made economic sense. The work was carried out 3 days later and was of a very high standard,very tidy and literally no mess after. Very pleased with the work carried out and would highly recommend to friends and family.

Called Adam a few days before Christmas as my boiler failed. He saved my christmas.went out of his way to replace before the holiday and I had a nice warm Christmas thanks to him. The work was very tidy and professional in fact I think my house was cleaner after he left. Can not recommend this company any higher,would not hesitate in contacting him and recommending him to friends and neighbors. He won't let you down unlike other contractors we have all experienced

Worst technician and company I have I ever dealt with. I am not sure if its the whole company or just this lazy person who was not only unable to fix the problem but actually unfixed the working parts too and caused so much stress ane inconvenience. How much time one can take to replace just a standard tap? This person took 4 days just to order the tap and therafter unable to take out one small bolt and just gave the estimate to replace the whole sink. Either the company just wants to milk money from the customer or the technician was incompetent to do his job properly. The issue was the pipe for cold water was broken and the person came to check the issue and adviced to replace the whole tap which he gave the timescale of 4 days which I beleive is already too long for a standard fit. He came after 4 days and was unable to remove the old tap just coz he was unable to open 1 single tiny bolt. He made the whole sink non-funcntional by removing the exisiting tap fittings which actually was working with atleast hot water and also loosing up the waste pipe during the process. We were already not happy that it took him 4 days to order the tap and fix it on top of that coming after 4 days he wants to replace the whole sink forget about fixing the tap and leaving us without a functional sink so that we can use it in the mean time. This will take another few days untill he comes back. When I requested the person to atleast fix the hot water and do it as it was he just refused saying that I shud use my toilet to clean the utensils. How ridiculous it could get. On top of that he complained that I was being abusive ti him and he wont complete the work and accused me. How convinent is that to cover up his incompetency. Luckily next day other private technician came and repalced the tap literally in 1hour from checking to installing without changing the sink. I feel sorry for the company for hiring such lazy people in the company who are just skiving and accusing the customers to cover their incompetence. The technician was so unprofessional that he didnt even call me when he was outside the door saying that he didnt have my number. I took half day off just so that I can give access to the technician to complete the work and he just left and came back the next day showing me photos that he was there at the door. The technician also refused to even check other leaks when he came on the first day which was in the bathroom saying its not on his job list. I mean which company do not want more work. I have attached the before and after pictures what the technician did to the sink, waste pipe, tap and how the private tecnhican neatly fixed everything in 1h, I wish i could have officially complained about him but unfortunately my landlord deals with them. I urge the online team to escalate and take this further to avoid future inconvenience to the customers and safegurad their brand.

Fantastic service! Adam was out to our house within an hour of my call and was extremely helpful and very friendly. He had our new boiler installed very quickly for us and at a great price. His team were extremely tidy, polite and took the time to explain everything to us. It was completely stress free! I would strongly recommend using One Call Gas Services!