Reviews

Booked to do an annual gas safety certificate for two boilers. Engineer arrived stressed and rushed, hardly said hello and didn???t even come and find me to say goodbye. Promptly received an email invoice, paid and confirmed within one business hour. 8 days, 4 chaser emails and a phone call later, still no certificates. UPDATE - certs received after review

I had a small gas leak and some plumbing issues. The technician handled both professionally and answered my questions without rushing. Fair pricing and no unnecessary upselling. Good service from start to finish. Communication was clear, and the engineer took time to check

I am very pleased with the fix as the leak from the DAB water pump has been fixed. The engineer has been transparent throughout the entire process and very helpful. One star taken off as the engineer arrived one and a half hour after the appointment slot.

The engineer had come to fix problem with my underfloor heating. The engineer was unable to identify the problem . Finally he came to the conclusion that the motorised valve is not working. He asked me if I had the valve. I had already purchased the valve in anticipation. It came as a surprise to him. He then informed me that he did not have connectors to connect electrical wires. I was prepared to go and purchase from Screwfix which was 5 minutes drive so that heating could be switched on.. The engineer was not prepared to wait even though he had been in my house for about half hour of the one hour charged for. He wanted to come next day to fix and charge extra. He left without fixing the problem. This is not expected from a company which believes in service.

My first time using this company asking for PC42 Gas safety commercial. Team have been amazing specially Rosie. She always updated me everything from engineer and services. Very professional staff and helpful. I will recommend all my friends who has restaurant business. Even myself I will let Rosie know when I need her help again on the other branch??????????