Reviews

I have used CS Heating and plumbing for a number of years on tenanted property for every type of heating and plumbing issue, from toilet repairs, taps, leaks (big and small), heating issues, gas safety checks, boiler installs to complete bathroom refurbishments. They are always quick to respond and to answer questions and I find them friendly and professional. Would highly recommend.

C S Heating and Plumbing installed new bathroom taps at my property in December 2024. Within weeks, water began appearing on the bathroom floor. I reported this and was advised a leak detection visit would be arranged, with a warning that I would be charged if the taps were not the cause. The same plumber attended and stated they were fine, and failed to find the cause of the water. I was charged for the visit. In January, the issue worsened and water appeared in the adjoining bedroom. When I contacted C S H&P again, I was advised over the phone (without inspection) that it could not be a plumbing issue based on previous notes and was encouraged to look for a structural cause instead. When a firm attended to asses, the firm was not able to find an issue. I then advised about the taps, they took a look and stated that the both taps were leaking with one connection weeping and the other having a continual leak, due to the reuse of the old fittings when installing the new taps. Causing water damage to the floor, with water ingress through the flooring to the connecting rooms. A further call to C S H & P again an engineer, Michael, attended. He immediately identified the leaking taps, confirmed the reuse of old fittings was poor practice, apologised for the workmanship, and stated the installer should have used new fittings and properly checked them. Michael made a call to the ops manager Paul, kindly putting the call on speaker so I could hear. Micheal confirmed that the job had been done badly with the old fitting being used which had caused leaks on both taps. Advised he would be putting this right and looking at the damage for a report. The open call and transparency was appreciated. Paul then made a request for follow-up by call once Micheal had left. Michael took images of the cause and the damage. When talking through the whole situation about the leak inspection, and then further request for a follow-up visit a few weeks later Michael was clear that no leak advice should not have been made via call without seeing the situation and that this was bad advice and no plumber can assess a leak or cause with-out looking. Michael repeatedly apologised for the leak, the damage caused and spoke confidently about how this situation would be addressed and by the company/senior management who would not be happy that a customer has had this and will look to repair all damage caused. Michael was so confident about this, that he even took away parts of the bath panel stating we are going to have to replace all this. I will take this away with me and get it out of your way. I raised a complaint with the company after sharing a report following the last visit. The report did not echo Michael's assessments or comments and C S Heating and Plumbing refused any liability. With advice from the CAB that I had a strong case under The Consumer Rights Act 2015. As reasonable care and skill must be used while working and this was not the case when the work was carried out and in the following visit to detect the leak and you have broken your contract with me. Having followed the CAB process to claim for the refund the cost of the fitting and leak visit but also for the damages. C S Heating and Plumbing did not provide any responses or even apologies. I was lucky when checking with my insurance, they where happy to address damage and raise the claim with the company. Weeks went by trying to solve this issue. When following up for a refund of the charges a year later and no reply or refund has been made. If this was not enough. Just weeks ago driving in Canterbury a C S Heating and Plumbing van cut across when I had right of way and then the driver shouted swearing as they were clearly in a hurry! Both a clear indication of what type of company this is! This situation has highlighted that C S Heating and Plumbing are also one of the only local companies are not registered with professional bodies such as Water Safe, The Chartered Institute of Plumbing and Heating Engineering (CIPHE) or Approved Plumbing and Heating Contractors (APHC)

I phoned CS Heating on a Sunday as an emergency for my elderly parents who had no heating or hot water. Frankie who answered the phone helped me so much with trying to work out the problem. With her help and support (and patience!) we reset the boiler and the heating started. Meanwhile she did everything to get an engineer to us as quickly as possible. Highly recommended.

Very impressed. I have used these guys for the last couple of years to service our gas boiler. This year the engineer noticed a slight leak from the radiator filter/additive system. He fitted a temporary drip catcher and an engineer was booked and soon arrived, after only a couple of days. Michael, the engineer, not only fixed the issue but he resolved the source of the problem, in that the original installation 10 years ago (not by CS Heating) was pretty average, basically the water pipes had not had any wall clips attached so the pipe, with filter easily moved around leading to the eventual leak. Michael made a slight modification to how the pipe ran and attached clips, so that not there is no chance of the issue recurring. A job well done. I have now signed up to their service plan. I do like the way that they send regular updates and confirmations of bookings.

We have now used CS Heating for about 4+ years and thier service plan and it has been a godsend. Once a year they service our heating system and carry out varioous checks, but you also have the added peice of mind that if there are any issues over the course of the year the call outs are covered too! We recently moved house and moved the service plan over without any fuss. They also gave us a handy itemisation of anything they felt would be required to amend to save on energy bills and also anything that would require repair or replacement. At no time was this forced upon us, everything was itemised and discussed for us to understand so we could make an informed decision. All the staff are friendly, knowledgable and provide a fantastic service. I would strongly recommend CS Heathing to anyone in need of plumbing and boiler services.