Reviews

Very efficient, friendly, professional and helpful team. Installation performed on time. Heat pump working as promised. Highly recommend the Fuel Effect.

2nd Update: Peter is not responding to my email or calls to their office. They agreed to pay for my ceilings but now almost 3 years on still havent paid for then. Im going to contact my insurance company to tey and get this repaired. UPDATE: After posting this review Peter contacted me and siad he would get this done. But now a few months have gone by and he still hasn't sorted things out. Im going to have to goto the MCS to get these fixed. Peter from the fuel effect installed our ASHP in 2019. It been working fine until one morning on the 10th March 2023 at about 3am my wife woke me up saying there water leaking in the loft. I rushing into the loft and quickly realised that was was a massive Leake form the water tank which was installed with the ashp. It was leaking boiling hot water into my loft, I quickly grabbed a plastic storage container and used it to catch some of the boiler water. It left like a steam room in my lift. I turned off the mains water in my kitchen and that stopped the water. I contacted Peter at the fuel effect explaining the dangerous situation with their installation and he got an engineer there the next day. The engineer who came over quickly realised the tank wasn't installed correctly and the presure release value should have a copper pipe connected to it going into a tundish and then connected to the overflow pipe. He correct the issue and apologies for that fact this should have never happend. At the time Peter said they would pay for the repairs to my bedroom ceiling and my corridor ceiling as both had damp stains and started to crack. A few weeks past and the ashp was working correctly, I got a decorator in to quote the ceiling repairs and I emailed Peter and Craig the quote. A few months later I eventually got confirmation from Peter that they would pay for the costs. It has now been 1 year 9months later and I still haven't had the payment to repair my ceilings. I was waiting for this payment so I can proceed with the works with the decorator. I have called the office number and also emailed Peter and Craig multiple times since they agreed to pay for the works and no one has responded to my emails. I would not recommend this company to anyone anymore. They incorrectly installed my new water tank with the ashp and this could have been very dangerous as the water was over 90C as stated on the Presure release values specs. I have now reported this company to the MCS and I'm waiting for their response. I have given them plenty of time to pay for the damages caused, but they just don't care.

Great service. Jack went above and beyond during the installation and has quickly responded to any questions I have had since. I would highly recommend this service.

Craig and Jack did an awesome job with the new heat pump. And the quick response in sorting out the hot water was even more impressive. Highly recommended, very professional service. Keep up the great work

The Fuel Effect (TFE) installed our air source heat pump and mechanical heat recovery systems in 2017. They have worked reliably since then. Each year, TFE come and service everything. This year, Jack arrived and did the job for the first time. He was on time, friendly, knowledgeable, and quickly worked out what was what. I am very happy to give him 5 stars.