Reviews

Great service from start to finish. Firstly, a prompt reply to my initial message, and Lance was round quickly to quote for a small bathroom job. His price was very competitive, and quote broken down clearly to see what was included. After the work was agreed, they were able to start very quicky, and the team of Lance, Michael, Charlie and Alfie were professional, accommodating, considerate and efficient. They have done a great job and we are really pleased with the outcome, thanks very much!

The service is always great, Lance and team are always happy to fit us in at short notice. We have a large school site in Canterbury and this sometimes means quite a few late night call outs, but Lance and the team take it in their stride and come out within minutes. They stay and fault find and fix the problem, and if they can't fix it without the parts they make sure we are left with a fix to see us through until the parts come in (normally the next day), meaning our boarding students are kept happy either with hot water, cold water or heating. These guys are amazing at what they do, a truly great company, very professional,polite and no issues are too big or small for them, if you are looking for a trustworthy and reliable company I would highly recommend K.C.S.

We honestly couldn???t have asked for better service. He turned up within about 30 minutes and was really friendly, which immediately helped when we were quite stressed about the situation. He took the time to explain what was going on in simple terms, which made everything feel a lot less worrying, and then got straight on with sorting it. You could tell he knew exactly what he was doing and just got on with the job without any fuss. What really stood out was how calm and reassuring he was throughout what had been a pretty stressful evening for us. By the time he left, everything felt under control again. We???re really grateful for the help and wouldn???t hesitate to call him again or recommend him to anyone who needs a reliable emergency plumber. Susannah and Kate x

Excellent service by Lance and his crew! We had a problem with our boiler kept cutting out, Lance came the next day fixed it and advised that we should change the electrodes and give it a good service. Without a second thought I booked him again to replace the part and service the boiler! Our boiler ( 17 years old ) now runs smoothly and I must say is a lot quieter. This is the first time I used K.C.S home but I wish I knew about this guys years ago, their customer service and workmanship is superb! Highly recommended!

I become a regular client now. This time, it???s about boiler check and leakage repair. Excellent service! I first used another company for a boiler check, but they found a leak and wanted to charge another call-out fee to fix it days later. I then contacted Lance, he replied immediately. Even for my second message late at night for another leak issue, he replied at once. He came the next morning right on time, wore shoe covers, brought all tools and parts, and fixed everything within an hour., took away all the rubbish. Very professional, friendly, and tidy. The total cost was only about the same as the first company???s call-out fee. Great value for money ??? I???ve already booked him for next year! It???s truly lucky to find a plumbing company that is both knowledgeable and offers great value???and I was fortunate enough to be introduced to this one by the previous homeowner when I had a gas leak issue. I still remember it was pouring rain that day. Despite that, Lance went out in the rain to buy the necessary parts after identified issues, and managed to fix the problem efficiently. That left a strong impression on me. Last month, I had a water leakage issue from the bathroom floor. Lance and his colleague worked in a very tight space, checked thoroughly to find the root cause. They even helped to source and replace a plastic box of the right size. After the weekend, two professional plumbers from the company came on Monday and quickly resolved the issue. It???s been over a month now, and there???s been no sign of leakage since. That gives me full confidence to recommend this company to anyone looking for reliable plumbing services.