T M Neill Heating & Plumbing is an independent local tradesperson covering TR1.

1. KKate Smith★★★★★

   When both my gas central heating and immersion heater stopped working in the same week I was not happy, not least because the reliable and friendly plumber I have turned to over the last few years has now stopped working. I had no idea who to call. It took me several years to find a good heating/plumbing person before, having had bad luck with other people who repeatedly didn't turn up, so when the previous plumber stopped working I was worried I'd have another difficult hunt for help. I found Tom via Google reviews, called him this morning and he came to the house today to take a look at both the boiler and the immersion. He was very good at communicating about his expected arrival time and very polite and respectful. He took care to investigate what was wrong with the boiler and checked various things, and gave me advice about different routes to getting it fixed which I found really helpful. He even called the manufacturer to get a quote for me. He was mindful of the cost of the different options and I really appreciated his understanding, customer-focussed approach. While at the house he was able to fix the immersion heater having thoughtfully got a spare part on the way here. I liked how Tom explained what he was doing and the pros and cons of different options. He was clearly knowledgeable and cares about his customers. I will definitely call him first if I have future plumbing or heating problems.

   Google review · 31 Oct 2025
2. KKatie Diacon★★★★★

   Tom came out last week. A different plumber left our boiler smelling of oil inside the house. Tom was incredible and found a small leak. So polite and kind and clearly knowledgable and experienced. Excellent work and thank you Tom!

   Google review · 12 Mar 2025
3. ssusan jenkin★★★★★

   I needed a new hob fitted and Thomas was excellent from start to finish. He visited to measure to ensure I bought the right one and liaised with me throughout the whole process to ensure I had something that was decent quality and right for my requirements. Thank you so much for your help Thomas you are a total gem and I will be back for more help with other stuff around the house shortly ????

   Google review · 28 Nov 2024
4. SSam Bray★★★★★

   We recently had Tom install our new central heating system and combi boiler in our home. He was very professional, prompt and friendly. He has also been really helpful after the work was completed by sending over videos on how to use the new thermostat and ensuring we are happy with how the boiler is working. Would definitely recommend.

   Google review · 3 Sept 2024
5. AAlicia Borthwick★★★★★

   I recently had the pleasure of hiring Thomas for two different plumbing projects. First, he serviced my boiler, and I was thoroughly impressed with his knowledge and professionalism. He arrived promptly, diagnosed and fixed the issue efficiently, and ensured that my boiler was in perfect working condition. Additionally, Thomas also handled the bathroom fitting in my home. His attention to detail and craftsmanship were exceptional. He transformed my bathroom into a beautiful and functional space, and I couldn't be happier with the results. Throughout both projects, Thomas exhibited excellent communication and reliability. His pricing was fair and transparent, and he left the work areas clean and tidy. I highly recommend Thomas for any plumbing needs you may have. He's a skilled professional who goes above and beyond to deliver outstanding service.

   Google review · 5 Oct 2023

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