Reviews

My boiler insurer Your Repair arranged for Nationwide to fix a fault code on my boiler which had resulted in a total loss of heating and hot water. I received a call from Nationwide a couple of hours later (on a Sunday) to tell me that an Engineer had been booked for Monday. The Engineer- Ross rang to confirm when he was arriving and fixed the issue in about 45 minutes despite my Vaillant Ecotech boiler not playing ball as they can be a bit more complicated as I have found out. Ross was very informative and explained which parts he had replaced plus a few other checks to ensure all was in order. Cannot praise Ross and Nationwide enough for the peace of mind and a happy boiler! Would definitely recommend.

I recently had a boiler repair done and couldn???t be happier with the service. The engineer, Lewis, arrived promptly, worked efficiently, and fixed the issue in no time. He was polite, friendly, and explained everything clearly. Thank you!

On Saturday my boiler had a small leak. I contacted my boiler insurance and they arranged for nationwide to repair my boiler on the Monday. Approx 1 hour later nationwide rang and said they could come that day and that an engineer would call anytime up to 4pm. About half hour later the engineer rang and said he is in his way. The engineer arrived within half hour.he was very professional, friendly. Job done all in about 2 hours. Thank you nationwide for fab service

Avoid like the plague Had the displeasure of having to use this company. Had a fault with my pipework, thought i would use my emergency cover why not that's what I pay for. Contacted my provider they contact Nationwide Heating that was the start of my problems. I contained the problem myself, Nationwide said they would come and fix the problem. Arrived spent 5 minutes said I need a part then left, we will be in touch.No reply I've rang the office over 30 times no answer. Then my insurance provider informed me that Nationwide had logged that they had completed the job.Which they haven't done. We still have no central heating or hot water six days later. The the insurance provider told me that they had submitted an invoice for the work.For the work they haven't completed. I have tried to contact Nationwide to get a response and had no luck. I have raised this with fraud team at the insurance company.

One of the worst services I've come across. I signed up to domestic and general boiler cover care. Last year it was time for my annual maintenance. They used this company. We arranged a date and as they couldn't guarantee a time of day (understandable) I toon the day off. I told them this. This was done a month in advance of the date. They ring up the day before saying they cant make it and need to reschedule. Im not able to swap my holidays at work due to it being so late. So I had a few extra days left on annual leave so I was forced into agreeing a new date with this company the following week and I used another annual leave. This time they showed up. Next year comes around, time for my annual maintenance again. D&g give subcontract it to this company again. We agree a date again. A month in advance. I do the same with my annual leave. This time this is the last of my annual l3lwave allowance. A day before the booking they ring up to say they cant make it and need to reschedule. Now I kick off and take it to d&g. Anyway for me now to get rescheduled, i have to take a day unpaid from work. this company will not reimburse me for it. Im done with this company and I've made a complaint to d&g regarding this. Ive left the d&g scheme too. What a joke of a company this is. Today they ring me to reschedule as I cut the phone off last week. I td them today keep ur swrvices I don't want them. Its gonna cost me more I unpaid leave to get a service done from you than it would to just cancel. I cant tell you what to do but just read my review and you make your choice if you wanna use this company or not.